Anyone have trouble with AFS customer service? - 2003-04 Mach 1 Registry Owners Club

AzureblueMach · 07-24-2011, 09:44 AM

I got my AFS 17x9 mac black wheels in about a month ago or so and they had some bad casting on the inside. I contacted them and they said that the would send me a call tag for return and would ship me 2 new wheels. Now it has been 2 weeks or so since i heard from them and i still have the screwed up wheels! WTF! Anyone else have issues?

UPDATE: I finally got the time to call AFS and spoke with Tim. He said that he thought the issue had been resolved. Said he would ship them out that day and they did. They were supposed to arrive tomorrow but when i got home saturday they were on my porch!!!!!! No issues with the new ones they look good! Great customer service you just need to call and not email them lol.

Hicompression · 07-24-2011, 02:59 PM

No problems with my wheels...so no need to deal with customer service.

I think you will find that a lot of us are pretty happy with the quality of the Mach 1 10.5 wheels we received from AFS. I'm thinking about buying another set just to have as a back-up in case I curb one (or both) of mine.

AzureblueMach · 07-24-2011, 07:25 PM

Quote:

Originally Posted by Hicompression

No problems with my wheels...so no need to deal with customer service.

I think you will find that a lot of us are pretty happy with the quality of the Mach 1 10.5 wheels we received from AFS. I'm thinking about buying another set just to have as a back-up in case I curb one (or both) of mine.

My 10.5's are great! It's the front 17x9's that are the issue.

stangdriver · 07-24-2011, 09:09 PM

One of mine came in with damaged clear coat. I called them, they asked me to email pictures, emailed them right away. I called a few hours later and they had not received the pictures. He called me back and they were in their spam folder. They sent me a new wheel ASAP and I shipped the old one back. I wish they had both came in correct the first time but very happy with the customer service.

AzureblueMach · 07-24-2011, 10:11 PM

Quote:

Originally Posted by stangdriver

One of mine came in with damaged clear coat. I called them, they asked me to email pictures, emailed them right away. I called a few hours later and they had not received the pictures. He called me back and they were in their spam folder. They sent me a new wheel ASAP and I shipped the old one back. I wish they had both came in correct the first time but very happy with the customer service.

Maybe that is my problem. I have been emailing them I work nights I never have time to call during the day. I will try calling them tomorrow and see what happens.

AzureblueMach · 08-15-2011, 03:36 AM

Update in first post

donjuaniii · 08-15-2011, 11:12 AM

Glad to see you got everything to worked out

I had no issues with mine and loved the idea of keeping the stock retro look, but with wider rears!

DSG2003Mach1 · 08-15-2011, 11:54 AM

Ive had issues with **** near everyone using email it seems, good old phone call is the way to go (I know thats easier said than done sometimes!)

glad they got ya taken care of!

AzureblueMach · 08-16-2011, 03:02 AM

So am i. Thanks guys

hurststang · 08-16-2011, 07:43 AM

They have been a great company to order from. I'm stationed in Germany and Tim and the guys at AFS have went out of their way to make sure my emails, and calls were good to go. I just order from them again last night. My 10.5 Mac Blacks should be here soon. After having to pay $245 in shipping.

DarkMach1 · 08-17-2011, 04:54 AM

I've had issues with them. I contacted them about my black bullit's clear coat issue and emailed them pictures and they basically told me "it was my fault for using high pressure water to clean them" when for one, I never told them I used high-pressure water and two, I've never used high pressure water.

07-24-2011, 09:44 AM	#1
AzureblueMach Registered User Join Date: Jun 2009 Location: Bowling Green, KY Posts: 377	Anyone have trouble with AFS customer service? I got my AFS 17x9 mac black wheels in about a month ago or so and they had some bad casting on the inside. I contacted them and they said that the would send me a call tag for return and would ship me 2 new wheels. Now it has been 2 weeks or so since i heard from them and i still have the screwed up wheels! WTF! Anyone else have issues? UPDATE: I finally got the time to call AFS and spoke with Tim. He said that he thought the issue had been resolved. Said he would ship them out that day and they did. They were supposed to arrive tomorrow but when i got home saturday they were on my porch!!!!!! No issues with the new ones they look good! Great customer service you just need to call and not email them lol. __________________ 2003 Azure blue mach 1: JLT RAI, MGW orange handle shifter, BBK L/T headers, BBK off-road h-pipe, Borla stinger catback, Comp cams 106160's 18x9 and 18x10 Black 2010 GT-500 wheels, FMS 4.10 gears, FRPP "C" springs, and Maxim motorsports C/C plates. 352rwhp and 312rwtq Last edited by AzureblueMach; 08-15-2011 at 03:36 AM. Reason: Update

07-24-2011, 02:59 PM	#2
Hicompression Highly Compressed Join Date: Nov 2008 Location: DFW Posts: 79	Re: Anyone have trouble with AFS customer service? No problems with my wheels...so no need to deal with customer service. I think you will find that a lot of us are pretty happy with the quality of the Mach 1 10.5 wheels we received from AFS. I'm thinking about buying another set just to have as a back-up in case I curb one (or both) of mine.

07-24-2011, 09:09 PM	#4
stangdriver Registered User Join Date: Aug 2007 Location: TN Posts: 382	Re: Anyone have trouble with AFS customer service? One of mine came in with damaged clear coat. I called them, they asked me to email pictures, emailed them right away. I called a few hours later and they had not received the pictures. He called me back and they were in their spam folder. They sent me a new wheel ASAP and I shipped the old one back. I wish they had both came in correct the first time but very happy with the customer service. __________________ 1966 Coupe , 1993 GT , 2004 Mach 1 View my gallery

08-15-2011, 03:36 AM	#6
AzureblueMach Registered User Join Date: Jun 2009 Location: Bowling Green, KY Posts: 377	Re: Anyone have trouble with AFS customer service? Update in first post __________________ 2003 Azure blue mach 1: JLT RAI, MGW orange handle shifter, BBK L/T headers, BBK off-road h-pipe, Borla stinger catback, Comp cams 106160's 18x9 and 18x10 Black 2010 GT-500 wheels, FMS 4.10 gears, FRPP "C" springs, and Maxim motorsports C/C plates. 352rwhp and 312rwtq

08-15-2011, 11:12 AM	#7
donjuaniii Laid Back Join Date: Nov 2009 Location: Missouri Posts: 1,054	Re: Anyone have trouble with AFS customer service? Glad to see you got everything to worked out I had no issues with mine and loved the idea of keeping the stock retro look, but with wider rears! __________________ "Red" hood and side stripes from Graphic Express.com

08-15-2011, 11:54 AM	#8
DSG2003Mach1 700 HP Mach Join Date: Nov 2003 Location: Orlando, FL Posts: 8,384	Re: Anyone have trouble with AFS customer service? Ive had issues with **** near everyone using email it seems, good old phone call is the way to go (I know thats easier said than done sometimes!) glad they got ya taken care of! __________________ 03 dsg mach1 - MPR built 9.5:1 motor, D1, cams, ported intake, full exhaust, magnum t56, built rear, E85 etc... '12 F150 FX2 Supercrew with Ecoboost daily beater

08-16-2011, 03:02 AM	#9
AzureblueMach Registered User Join Date: Jun 2009 Location: Bowling Green, KY Posts: 377	Re: Anyone have trouble with AFS customer service? So am i. Thanks guys __________________ 2003 Azure blue mach 1: JLT RAI, MGW orange handle shifter, BBK L/T headers, BBK off-road h-pipe, Borla stinger catback, Comp cams 106160's 18x9 and 18x10 Black 2010 GT-500 wheels, FMS 4.10 gears, FRPP "C" springs, and Maxim motorsports C/C plates. 352rwhp and 312rwtq

08-16-2011, 07:43 AM	#10
hurststang Registered User Join Date: Sep 2010 Location: Colorado Springs Co Posts: 264	Re: Anyone have trouble with AFS customer service? They have been a great company to order from. I'm stationed in Germany and Tim and the guys at AFS have went out of their way to make sure my emails, and calls were good to go. I just order from them again last night. My 10.5 Mac Blacks should be here soon. After having to pay $245 in shipping.

08-17-2011, 04:54 AM	#11
DarkMach1 Registered User Join Date: Aug 2008 Location: Miami,FL Posts: 796	Re: Anyone have trouble with AFS customer service? I've had issues with them. I contacted them about my black bullit's clear coat issue and emailed them pictures and they basically told me "it was my fault for using high pressure water to clean them" when for one, I never told them I used high-pressure water and two, I've never used high pressure water. __________________ 2004 black 5spd mach1 Mods-Eaton swap w/ 3.65 pulley, full exhaust, built rear end and some suspension. SOLD 2007 Trailblazer SS- Current

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